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Best Rate Guarantee

Waterfront Hotel - Downtown Windsor

Enjoy the best available rates when you book directly through Waterfront Hotel - Downtown Windsor’s website. If you find a better offer elsewhere, we promise to match it.

Our Best Rates Guarantee - Complete Terms and Conditions

*Complete Terms and Conditions

The next time you book a room through an official Waterfront Hotel – Downtown Windsor booking channel, we guarantee that you will be offered the best possible rates. In fact, we are so confident with our best rate guarantee, that in the unlikely event you do find a cheaper rate elsewhere within 24 hours of your booking, we want you to let us know. If we are able to verify your claim within 24 hours, we will match the lower rate, subject to the following terms and conditions:

  1. Waterfront Hotel-Downtown Windsor will compare rate for the Same Accommodations. "Same Accommodations" means the same room type, at the same hotel, with the same dates and length of stay, same number of guests, same designation as either cancellable or non-cancellable, same advance purchase policies, and the same terms and conditions governing the room rate.
  2. You must submit your claim within 24 hours of making your reservation and at least 24 hours prior to your arrival at the hotel.
  3. Rate comparisons will be made net of taxes, gratuities, service charges, early departure fees, or other fees and incidental charges.
  4. If we verify the availability and eligibility of the lower rate, we'll match the lower rate.
  5. Best Rate Guarantee does not apply to:
    • Unpublished or negotiated rate (i.e, corporate discount rats, group rates, meeting rates);
    • Rate requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
    • Package rates;
    • Rates offered by opaque providers (i.e, Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made;
    • Rates offered on Request for Proposal that do not provide immediate hotel confirmations.

Best Rate Guarantee does not apply to existing reservations that are not booked through Waterfront Hotel-Downtown Windsor website, and Waterfront Hotel-Downtown Windsor is not responsible for any fees associated with cancelling a reservation made through a different channel.